We use a water-fed pole/Reach & Wash System only for exterior window cleaning. Some stains will not be removable with this method and the Contractor is not liable for anything unremovable with this method of cleaning.
The price for cleaning windows does not include the removing of stickers, paint, cement, construction materials etc. A builder’s clean can be pre-arranged at an additional cost.
Achieving optimum cleaning results may require a few cleans. For example, detergent residue from previous traditional window cleaning methods or ingrained dirt may initially cause light spotting, however, in most cases, this will cease after a couple of cleans.
Please ensure all trickle vents on your windows are closed from the inside before our cleaning service begins. Washworx Limited is not liable for water ingress or staining resulting from open trickle vents upon our arrival.
Some stains on the window may not be removable.
We do not clean vents above window frames.
For exterior cleaning, all windows must be closed before our arrival. Any areas with open windows may not be cleaned.
Please secure all pets before our arrival. We are not responsible for any pets that escape.
Interior windows: it is your responsibility to ensure that windows are accessible and sills and other surfaces are cleared beforehand. We do not ordinarily offer interior window cleaning as it is costly but it can be discussed and arranged under special agreement.
The customer is responsible for ensuring that all windows, glass, door frames, and skylights are suitable for cleaning. While we do not use pressurised water, which minimises the risk of water ingress, Washworx Limited is not liable for any damage resulting from issues such as worn, damaged, improperly installed, or defective seals (e.g., cracked rubber gaskets, loose or missing caulking, or deteriorated silicone seals), whether known or unknown to the customer. If the customer suspects any compromised windows, frames, doors, glass, skylights, or seals, they must inform us before cleaning, and we will take care to avoid those areas.